WSQ Provide Visitor Information (SFw) CRS-Q-0036466-TOU

Introduction

On completion of this unit, participants would have acquired the knowledge and application skills that will help them to provide visitor information, orientate, and assist visitors by providing directions on attractions sites that enhance positive customer experience.

 

Course Outline

1. Developing background knowledge about site.
2. Gathering and recording visitor information statistics.
3. Orientating visitors to attraction site.
4. Assisting groups.
5. Outlining public programmes and schedules.
6. Providing directions.
 
 

Duration

  • 24 hours
  • 3 days (Full-Time), 2 weeks (Part-Time)
     

Mode of Instruction

This 24-hours course uses:
• Mini lectures - to succinctly explain the concepts and theories.
• Interactive activities - Group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.

Trainer-Student Ratio - 1:20
 

Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

 

Target Audience 

The main target audience are operational and/or entry level staff from the tourism industry sectors. The job role(s)/occupations that 
this unit would be relevant to may include:
• Operation Crew
• Admission and Ticketing Crew
• Membership Crew
• Other operational roles in the Tourism industry may be considered
 

Please click on the button below to register your interest.

Entry Requirement

  • ES WSQ WPL level 5 and above or
  • Preferably 1 GCE ‘N’ Level pass or Equivalent
 

 

Fees

S$
Tuition Fee
450.00
Self Sponsored for SC / PR ≥ 21 years above
 
Less SSG Funding
360.00
Tuition Fee after Funding
90.00
7% GST
31.50
NETT Fee Payable
121.50
Self Sponsored for SC ≥ 40 years and above
 
Less SSG Funding
405.00
Tuition Fee after Funding
45.00
7% GST
31.50
NETT Fee Payable
76.50
Non-Tuition Fees
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10

 

Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students.

  

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