WSQ Create Customer Experience (SFw)CRS-Q-0036457-TOU

Introduction

On completion of this unit, participants would have acquired the knowledge and application skills needed to create positive customer experience through valued customer-delighting personalised service.  

 

Course Objectives

1. Recognize customer needs and concerns.
2. Display personalized service.
3. Create value services to delight customer.

Duration

  •  22 hours

Mode of Instruction


Mini lecture, discussion and case studies.

Trainer-Student Ratio - 1:20

 

Certification


Upon successful completion of the programme, participants will receive a WSQ Statement of Attainment (SOA).

 

Target Audience 

 
The job role / occupations that this unit would be relevant to:
? Attraction Host
? Concierge
? Customer Service Executive
? Event Host
? Passenger Service Executive
? Premium Lounge Executive
? Security Personnel
? Tourist Guide / Tour leader
? Tram / Cruise / Bus Captain
? Visitor Centre Executive
 

Benefits of WSQ Tourism

  • All course syllabus, curriculum, and structure under WSQ framework are designed in accordance to the industry needs of Singapore and skills sets standards by the Singapore Workforce Development Agency (SSG).
  • Students can benefit through a combination of learning instructions during the course of their studies.
  • The Tourism WSQ is recognised by the industry, and allows recognition of learning achievements through a variety of learning options.
  • Certificates are directly awarded by SSG; nationally endorsed and recognised by the tourism industry.
  • WSQ qualifications will help enhance employability locally or overseas.

Please click on the button below to register your interest.

 

Entry Requirement

  • Preferably with 1 GCE ‘N’ Level pass or equivalent OR
  • WSQ ES Workplace Literacy Level 5

Fees

S$
Tuition Fee
396.00
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above 
 
Less SSG Funding 
316.80
Tuition Fee after Funding
79.20
GST
27.72
NETT Fee Payable
106.92
Self Sponsored Singapore Citizen ≥ 40 years above only
 
Less SSG Funding
356.40
Tuition Fee after Funding
39.60
GST
27.72
NETT Fee Payable
67.32
Other Fee
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10

 

Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 
 

Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students

Class Commencement Dates

For Commencement dates, kindly refer to our Programme Calendar.

一本到高清在线视频观看,一本到高清视频免费观看,一本到高清视频不卡dvd